Reminder to Members

Universal Federal CU has always wanted our members to be aware of the services we offer and the fees that could be applied to any account or situation.  All of this information is, and has been, available on this site for you to access at your convenience.  In the "Products" section, you will find a complete list of everything we offer, as well as, a short definition to clarify/explain the product or service.  In the "Disclosure and Rates" section , you will find several links to very important disclosures.  These disclosures list all applicable fees associated with the accounts available at Universal.  As always, if you would like a paper copy of any of our disclosures, you may stop by an office and request one, or a request can be mailed to our main office.

ADA Statement

Universal Federal Credit Union is committed to make universalfcu.com compliant with the Americans with Disabilities Act. As final regulations have not been enacted, we recognize that not all areas of our website may be ADA compliant. We are now, and will continue to be, in the process of redesigning and creating website content that is/will be compliant with the W3C Level One guidelines.

We welcome any feedback on how to improve the site’s accessibility for all users. Please contact us at 1-304-697-2919. 

Direct Deposit Reminder:  

It's tax season and Direct Deposits are coming in daily.  Please be sure to input the correct account format when you complete the direct deposit portion of your tax documents.  All you need to provide on the form is your member number - no suffix numbers are required!  If you have further questions, please contact member services at 304-697-2919.

Scholarship Applications Now Available

Universal Federal Credit Union is pleased to be offering 8 - $500 scholarships to graduating seniors from the class of 2018.  Click HERE to access the scholarship application.  Please folllow all directions, incomplete applications will not be considered for a scholarship.

Debit Card Fraud & TEXT Messages

If you receive a text message from 207-33, EnFact Fraud Provention Center, this is a VALID request from Universal FCU and our fraud prevention service.  If you would like to be enrolled in text message alerts for your debit card, then follow the directions provided in the text message to enroll.  If you do not wish to receive the text alerts, then reply STOP and it will cancel any further texts.  This service will alert you to a transaction that is in question and help prevent fraud from occuring on your account.  Universal FCU is working diligently to prevent disruptions to your debit card use while also protecting your account to the best of our ability.

Activating a new Debit Card?

You now need to call 800-992-3808 instead of going to an ATM to activate.  Identity questions will be asked/confirmed, during the phone call.  If you have any questions, please contact our member services department.

Lost or Stolen Debit Card?

If you need to report a lost or stolen debit card outside of our normal business hours, please call 1 800-472-3272.